Where is my router and SIM?

I never received my router and sim from the switch a roo to Telkom LTE that was sold to me on the 3rd of October 2019 . From the link I was sent it said the courier was hijacked. I submitted a ticket to webafrica support TICKET ID: 856456 and it has been 4 days with no response as to when I will be receiving my router and sim and had no conformation if they even sent a new one. I was very quickly billed for the delivery which never even took place. I have always been a supporter of webafrica and untill now I always received fast service and response time but now suddenly no one is around to assist me

Please can you assist me with this and advise when I will be receiving my new product

Thank you