WHEN YOU HEAR THE WORD WEB AFRICA... RUN............

I have been dealing with Web Africa since mid-2019. I have two subscriptions with them, one for Telkom LTE 30 gigs day and 30 gigs night and another which is the Telkom uncapped LTE service.

On the 21st of February 2021, I experienced connection issues with my uncapped LTE service and reported it on Web Africa’s WhatsApp services. The lady asked if I could check some of the connections that might be a problem. I did so and it did not work. I was told that the matter is escalated. On the 22nd on a Sunday, I decided to swop the simcard’ s from one router to another. The uncapped simcard was still inactive which meant that the simcard is damaged.

A call was logged which I followed up on Tuesday as their turnaround time is 24-48 hrs. I was told that the fault was logged on the wrong simcard, the one that is not faulty. I called about 5 times which they answer phones from 45min into the call. I suggested that we do a sim swop since they couldn’t diagnose the problem, which at this point would be the only solution. I was told that they won’t be able to do a sim swop as they don’t offer uncapped LTE services. This meant one thing for me, that I no longer need these services as it won’t serve any of my purposes. Every consultant needs their own explanation as I have spoken to over 12 people from Web Africa including the manager Khalid who was supposed to call me regarding the matter, this was on the 23rd of February 2021. I called the whole day on Wednesday the 24th and still without internet, that is already paid for. I called in about 6 times on Thursday. Some calls being disconnected in the process as I have desperately tried to be in contact with them. I was finally able to speak to Khalid after many hours of holding, who I have expressed too the frustration I have been going through since the 21st.

I explained to him why I have 2 accounts and what I use them for as it is an inconvenience not to be able to use my uncapped line. I used these services for work purposes, for school as I am currently studying and leisure for the rest of the family as we have went off the grid from mainstream Tv. My whole life has come to a standstill. Khalid promised to call me in the next 10-20 minutes yesterday as he asked to get the simcard delivered to me today by all means, I asked him to cancel these orders as I am no longer interested in their services, I told them I refuse to give them the 30 day notice period that the consultants are referring too as I won’t pay another month without any services… today he is off duty and find myself calling for hours to speak to a manager. It’s been 7 days and counting without a way forward nor a solution. Right now I want to have them cancel my subscriptions, both of them. I have spent more than 10 hours on the phone with them.

I have received bad service from service providers, but Web Africa has taken the cup. I am peeved and no longer want to deal with them nor call them anymore, I have exhausted my resources. Could you kindly help with this as I need them to stop debiting my account. Please help as I am willing to give back their products as per the agreement. I hate Web Africa, this has been a complete nightmare.

It is the 29th of March 2021 and they debited my account for both services which are not active.

PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE. YOU WILL MARRY THEM AND THERE IS NO DIVORCE.