When one try to talk to them, by calling, they direct you to their What's up platform, that tell you to grab a cup of coffee and forget all about you

When one try to talk to them, by calling, they direct you to their What's up platform, that tell you to grab a cup of coffee and forget all about you. It's not fair, no other way to reach them. This should be stopped. One only get thru to new sales request. Can they wake up and keep their existing customers accessible