Cc
Carryn carryn.king

1 reviews | Active since Apr 2026

28 Apr 2026, 09:34

When I started the process of having fibre installed it was an uphill battle and very frustrating because you can't speak to a person

When I started the process of having fibre installed it was an uphill battle and very frustrating because you can't speak to a person. Their only point of contact is via whatsapp which is not very convenient. At one point I had requested to speak to a manager and I was denied.

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Replies (1)
Webafrica
Webafrica's reply28 Apr 2026, 09:40
Official
 
Hello  Carryn. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients. 

Warm regards, 
Webafrica Crew