BM
Boniwe M
1 reviews | Active since May 2026
30 May 2026, 15:00
When I started the conversation with Yolanda I was furious because of not having Internet connection for 3 days
When I started the conversation with Yolanda I was furious because of not having Internet connection for 3 days. Yolanda was very patient and persistent with me even when I was struggling in resetting my password. I am old school but she was very patient and determined in resolving my problem. Thank you Yolanda for making me feel better by choosing Webafrica. Boniwe
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Webafrica's replyOfficial
01 Jun 2026, 13:26Hi Boniwe,
After being without internet for three days, it's completely understandable that you started the conversation feeling frustrated. We're delighted to hear that Yolanda's patience, persistence, and willingness to guide you through the password reset process helped turn the situation around.
Support is about more than just resolving a technical issue, it's about making sure customers feel supported every step of the way. It's wonderful to know that Yolanda took the time to work through the challenge with you and left you feeling more confident and positive by the end of the interaction.
Thank you for sharing your experience and for choosing Webafrica.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Jun 2026, 13:26
Official
Hi Boniwe,
After being without internet for three days, it's completely understandable that you started the conversation feeling frustrated. We're delighted to hear that Yolanda's patience, persistence, and willingness to guide you through the password reset process helped turn the situation around.
Support is about more than just resolving a technical issue, it's about making sure customers feel supported every step of the way. It's wonderful to know that Yolanda took the time to work through the challenge with you and left you feeling more confident and positive by the end of the interaction.
Thank you for sharing your experience and for choosing Webafrica.
Warm regards,
Webafrica Crew
Webafrica Crew