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Duane
1 reviews | Active since Mar 2026
24 Mar 2026, 08:28
When I do succeed to get WebAfrica's support online, they are very quick and efficient
When I do succeed to get WebAfrica's support online, they are very quick and efficient. However, I must be honest I logged a ticket yesterday at 16:44, their knockoff time is 19:00. Up until close off, they hadn't yet assisted me. I had to re-open another ticket this morning for the same issue. Then I was assisted very quickly. This is problematic for those of us who have full-day jobs, and we get home to slow or no internet. I do understand that everyone has regular hours. However, that is just my personal experience. I wish it was my first time, unfortunately it is not. Duane
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
24 Mar 2026, 08:58 Hi Duane,Thank you for sharing this so clearly. We can see the pattern you’re pointing out: quick and efficient help once you’re connected, but long gaps before that, especially late in the day. When you get home and need your connection, that delay really does make things difficult.The delay you experienced after logging your ticket at 16:44 likely means it remained in the queue past peak demand, which is why it wasn’t picked up before close. Reopening it this morning brought it back into an active queue, allowing the team to assist you quickly. That said, needing to log the same issue twice is not the experience we want for you.Let’s change that. Please share your ticket number with us, and we’ll review what’s causing the repeat delays and ensure your case is prioritised, especially for after-hours impact. We’ll also keep a closer eye on your ticket and update you proactively so you’re not left waiting.We appreciate your honesty here; it helps us improve where it matters most. We’ve got you from here.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 08:58
Official
Hi Duane,Thank you for sharing this so clearly. We can see the pattern you’re pointing out: quick and efficient help once you’re connected, but long gaps before that, especially late in the day. When you get home and need your connection, that delay really does make things difficult.The delay you experienced after logging your ticket at 16:44 likely means it remained in the queue past peak demand, which is why it wasn’t picked up before close. Reopening it this morning brought it back into an active queue, allowing the team to assist you quickly. That said, needing to log the same issue twice is not the experience we want for you.Let’s change that. Please share your ticket number with us, and we’ll review what’s causing the repeat delays and ensure your case is prioritised, especially for after-hours impact. We’ll also keep a closer eye on your ticket and update you proactively so you’re not left waiting.We appreciate your honesty here; it helps us improve where it matters most. We’ve got you from here.Warm regards,
Webafrica Crew
Webafrica Crew
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Duane's updateReviewer Update
03 Apr 2026, 09:31Good day WebAfrica, I've posted a private reply. Please confirm if you can read it. If you can't I'll then post a public reply with confidential data redacted.
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Duane's update03 Apr 2026, 09:31
Reviewer Update
Good day WebAfrica, I've posted a private reply. Please confirm if you can read it. If you can't I'll then post a public reply with confidential data redacted.
Webafrica's replyOfficial
07 Apr 2026, 10:04Hi Duane, thank you for letting us know. To make sure we can assist you securely and resolve this as quickly as possible, please send us a private message with your account details and a brief summary of your query. This will allow us to locate your profile and take ownership of the matter directly.Once we have your details, we’ll review everything and provide a clear update without the need for public posts.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 10:04
Official
Hi Duane, thank you for letting us know. To make sure we can assist you securely and resolve this as quickly as possible, please send us a private message with your account details and a brief summary of your query. This will allow us to locate your profile and take ownership of the matter directly.Once we have your details, we’ll review everything and provide a clear update without the need for public posts.Warm regards,
Webafrica Crew
Webafrica Crew