WHEN A NEW CLIENT IS TREATED LIKE A NON PAYING CLIENT - LEAVING THEM WITHOUT ASSISTANCE AND NOT PROVIDING THE SERVICES AS PROMISED BY WEBAFRICA

I recently moved and looking for an ISP in my area. I noticed that the previous tenants made use of WebAfrica and in my pursuit to save time, I decided to make use of their services. However, it has been an uphill battle.

On Monday, 3 May 2021 I contacted Web Africa and created a profile. I was advised that I will be provided with a tax invoice within 48 hours, however to date I am still waiting for the email.

On Wednesday, 5 May 2021 I contacted Morgan Petersen who is supposedly my personal "go to" person, as per their acknowledgment email when I signed up. Unfortunately, it seems that my personal "go to" person, has too many people he needs to accommodate and my problems is the least urgent matter on his list.

Today, it has been a full 7 days after I signed up and contacted WebAfrica. I have been attempting to contact them via email, telephonically and even their WhatsApp but all my attempts were in vain.

I cannot recommend them to anyone, as they have no customer service ethics, nor do they engage with their clients on a level where services can be rendered.

Should someone be reading this and are making use of a better ISP, please advise me because I am in dire need of fibre at home.