D
Diego
1 reviews | Active since Jul 2026
01 Sept 2026, 16:59
Whatsapp Service Non-Existent
I am writing to lodge a formal complaint regarding the WhatsApp customer service support I received yesterday and today. Yesterday: I waited over 3 hours for a technical support response via WhatsApp. Today: I submitted a billing query at 10:47 and received no response until 15:53 (5 hours later), at which point I ended the chat. This level of service is unacceptable. I have wasted an entire day waiting for assistance that never came. If WhatsApp support cannot provide timely responses, this service should not be offered as an alternative to live customer support.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
01 Sept 2026, 17:01Hi Diego,
We understand your frustration after spending several hours waiting for assistance on WhatsApp and not receiving the timely support you needed. We appreciate how frustrating it is to lose valuable time waiting for a response, particularly when you were trying to address both technical and billing concerns.If you still require assistance with your technical or billing query, please send us a private message with your account details and the details of the outstanding query. We’ll gladly look into this further and assist.Warm regards,
Webafrica Crew
We understand your frustration after spending several hours waiting for assistance on WhatsApp and not receiving the timely support you needed. We appreciate how frustrating it is to lose valuable time waiting for a response, particularly when you were trying to address both technical and billing concerns.If you still require assistance with your technical or billing query, please send us a private message with your account details and the details of the outstanding query. We’ll gladly look into this further and assist.Warm regards,
Webafrica Crew
Webafrica's reply01 Sept 2026, 17:01
Official
Hi Diego,
We understand your frustration after spending several hours waiting for assistance on WhatsApp and not receiving the timely support you needed. We appreciate how frustrating it is to lose valuable time waiting for a response, particularly when you were trying to address both technical and billing concerns.If you still require assistance with your technical or billing query, please send us a private message with your account details and the details of the outstanding query. We’ll gladly look into this further and assist.Warm regards,
Webafrica Crew
We understand your frustration after spending several hours waiting for assistance on WhatsApp and not receiving the timely support you needed. We appreciate how frustrating it is to lose valuable time waiting for a response, particularly when you were trying to address both technical and billing concerns.If you still require assistance with your technical or billing query, please send us a private message with your account details and the details of the outstanding query. We’ll gladly look into this further and assist.Warm regards,
Webafrica Crew
D
Diego's updateReviewer Update
02 Sept 2026, 13:54I am currently waiting again on the whatsapp for over three hours for someone to respond !!! You apologized yesterday about this and today the same story !
D
Diego's update02 Sept 2026, 13:54
Reviewer Update
I am currently waiting again on the whatsapp for over three hours for someone to respond !!! You apologized yesterday about this and today the same story !
Webafrica's replyOfficial
02 Sept 2026, 14:34Hi Diego,
We have reported your feedback above to the relevant teams regarding your support channel experience and truly apologize for any frustration you may have experienced. Regarding the billing, we have flagged the aforementioned agent to review your feedback and account details. Once reviewed, we have logged a request that the agent ensure you're updated and that all your billing concerns are addressed ASAP.
Warm regards,
Webafrica Crew
We have reported your feedback above to the relevant teams regarding your support channel experience and truly apologize for any frustration you may have experienced. Regarding the billing, we have flagged the aforementioned agent to review your feedback and account details. Once reviewed, we have logged a request that the agent ensure you're updated and that all your billing concerns are addressed ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply02 Sept 2026, 14:34
Official
Hi Diego,
We have reported your feedback above to the relevant teams regarding your support channel experience and truly apologize for any frustration you may have experienced. Regarding the billing, we have flagged the aforementioned agent to review your feedback and account details. Once reviewed, we have logged a request that the agent ensure you're updated and that all your billing concerns are addressed ASAP.
Warm regards,
Webafrica Crew
We have reported your feedback above to the relevant teams regarding your support channel experience and truly apologize for any frustration you may have experienced. Regarding the billing, we have flagged the aforementioned agent to review your feedback and account details. Once reviewed, we have logged a request that the agent ensure you're updated and that all your billing concerns are addressed ASAP.
Warm regards,
Webafrica Crew