WhatsApp chat is inconvenience and you don't get your issue sorted out

The issue is that all communication to webafrica for the wifi that you get from them is via WhatsApp. The agents don't respond immediately and some people cant be on their phone constantly waiting for an issue to be resolve being at work. There is no contact nr where you can talk to someone explaining your issue.. The problem with this WhatsApp communication is that not all your queries get attentions, they don't understand clearly. and issues dont get resolved. They also have a moving house option on the website platform, but is not active. If you apply for the router to be moved. They want you to cancel the old router. and reapply for a new router. which is very inconvenience.. It is suppose to be a process where they move the router , and I understand you may pay a moving fee. but to start the process all over and cancel the one. but you stay with the same service provider who should be able make any changes internally is absurd.