What's Up Webafrica?

I recently upgraded from LTE to Fibre through a deal with Openserve. As the free service that Openserve offered with their deal is expiring soon, I need to subscribe to an ISP for ongoing internet. I have been a very satisfied customer with Webafrica for the past 6 years so I chose to take their fibre option. A router was sent but the ONT does not have the same port size as the router. I contacted Webafrica at 08h45 this morning and have been given messages that their agents are busy. This has continued till 13h46 and counting. I had made contact with them last week enquiring when I would receive the router. After being transferred from one department to the next, I managed to speak to George L, who assured me I would be given his email address for future correspondence and that I would not have to deal with the WhatsApp centre in future. George did not send me the promised email, and I am very frustrated that a simple issue is taking so long to resolve.