WG
Willem G
1 reviews | Active since Mar 2012
05 Jun 2026, 13:16
WHAT SUPPORT - WebAfrica
So where can one start.... one of those companies that is quick to take your money but CAN'T provide a service! This whole week I was trying to get an update on my router that was included in my package deal....but no delivery confirmation or someone in WebAfrica that could tell me, just going from resrouce to ****ing resource, waiting here 2 hours and there 2 hours, phoned them and no one could assist me, escalited it to management internally and still no update, its almost a week - HOW THE **** SHOULD I WORK WITHOUT INTERNET!!
Helpful (0)
Replies (26)0
Replies (26)
Webafrica's replyOfficial
05 Jun 2026, 13:43Hi Willem, we can understand why you're upset. Waiting for a router that was included in your package, while being unable to get a clear update after multiple follow-ups, transfers, and long wait times, is incredibly frustrating, especially when you're relying on the service to work and stay connected.We'd like the opportunity to look into this properly and find out exactly where the delay is occurring.Please send us a private message with your account details so we can review the order status, check the router delivery progress, and provide you with a more accurate update.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 Jun 2026, 13:43
Official
Hi Willem, we can understand why you're upset. Waiting for a router that was included in your package, while being unable to get a clear update after multiple follow-ups, transfers, and long wait times, is incredibly frustrating, especially when you're relying on the service to work and stay connected.We'd like the opportunity to look into this properly and find out exactly where the delay is occurring.Please send us a private message with your account details so we can review the order status, check the router delivery progress, and provide you with a more accurate update.Warm regards,
Webafrica Crew
Webafrica Crew
WG
Willem G's updateReviewer Update
05 Jun 2026, 14:33Provide me with the correct contact details and no AI or whatsapp channel
WG
Willem G's update05 Jun 2026, 14:33
Reviewer Update
Provide me with the correct contact details and no AI or whatsapp channel
Webafrica's replyOfficial
05 Jun 2026, 14:58Hi Willem, We can understand why you're frustrated, especially after spending so much time trying to get clarity and still not receiving a clear answer. Having checked the service type, the Vuma Reach package does not include a router as part of the installation. To help us better understand what's happened here, could you please confirm whether the fibre installation itself has already been completed? Once we have that information, we'll be in a better position to clarify the next steps and address the concerns around the router and connectivity. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 Jun 2026, 14:58
Official
Hi Willem, We can understand why you're frustrated, especially after spending so much time trying to get clarity and still not receiving a clear answer. Having checked the service type, the Vuma Reach package does not include a router as part of the installation. To help us better understand what's happened here, could you please confirm whether the fibre installation itself has already been completed? Once we have that information, we'll be in a better position to clarify the next steps and address the concerns around the router and connectivity. Warm regards,
Webafrica Crew
Webafrica Crew
WG
Willem G's updateReviewer Update
13 Jun 2026, 09:13The package does indeed include a free router and I can prove it, I've taken a screen shot of your misleading advertising. You've got my e-mail and send me a mail so that I can prove you wrong. Still no one has reached out to me!!! STILL A **** SERVICE BEING PROVIDED!!!
WG
Willem G's update13 Jun 2026, 09:13
Reviewer Update
The package does indeed include a free router and I can prove it, I've taken a screen shot of your misleading advertising. You've got my e-mail and send me a mail so that I can prove you wrong. Still no one has reached out to me!!! STILL A **** SERVICE BEING PROVIDED!!!
Webafrica's replyOfficial
15 Jun 2026, 12:15Hi Willem,
To properly review your concern and the screenshot you’ve mentioned, please send an email to *** with the full details of your query, the screenshot of the advertising, and your registered account email address so the team can verify your package information.Once all the details are received, the relevant team will be able to investigate and come back to you with a clear response.Warm regards,
Webafrica Crew
To properly review your concern and the screenshot you’ve mentioned, please send an email to *** with the full details of your query, the screenshot of the advertising, and your registered account email address so the team can verify your package information.Once all the details are received, the relevant team will be able to investigate and come back to you with a clear response.Warm regards,
Webafrica Crew
Webafrica's reply15 Jun 2026, 12:15
Official
Hi Willem,
To properly review your concern and the screenshot you’ve mentioned, please send an email to *** with the full details of your query, the screenshot of the advertising, and your registered account email address so the team can verify your package information.Once all the details are received, the relevant team will be able to investigate and come back to you with a clear response.Warm regards,
Webafrica Crew
To properly review your concern and the screenshot you’ve mentioned, please send an email to *** with the full details of your query, the screenshot of the advertising, and your registered account email address so the team can verify your package information.Once all the details are received, the relevant team will be able to investigate and come back to you with a clear response.Warm regards,
Webafrica Crew
WG
Willem G's updateReviewer Update
13 Jul 2026, 20:51More than a month later and still no router and even though WebAfrica provided me with the e-mail adress to proof them wrong....radio silence.
WG
Willem G's update13 Jul 2026, 20:51
Reviewer Update
More than a month later and still no router and even though WebAfrica provided me with the e-mail adress to proof them wrong....radio silence.
WG
Willem G's updateReviewer Update
13 Jul 2026, 20:57Also please note for anyone using their routers, even though your router can handle up to 32/64 connections, webAfrica limits your connections. If I recall correctly its up to 7 connections. Also if your router has a lifespan of 5 years as per manufacturer documents, webAfrica refuses to replace it. So how do you connect your family if you have 4 phones, 2 printers, 2 laptops and 2 TVs that's not even having friends over to connect to the internet if webAfrica limits your connections???
WG
Willem G's update13 Jul 2026, 20:57
Reviewer Update
Also please note for anyone using their routers, even though your router can handle up to 32/64 connections, webAfrica limits your connections. If I recall correctly its up to 7 connections. Also if your router has a lifespan of 5 years as per manufacturer documents, webAfrica refuses to replace it. So how do you connect your family if you have 4 phones, 2 printers, 2 laptops and 2 TVs that's not even having friends over to connect to the internet if webAfrica limits your connections???
Webafrica's replyOfficial
14 Jul 2026, 14:34Hi Willem,We understand your concerns regarding the router and the number of devices you're able to connect. We'd like to look into this further to better understand what you're experiencing.Please send us a private message with your Webafrica account details and let us know:
Webafrica Crew
- Whether you're receiving an error when additional devices try to connect, or if devices are simply unable to join the network.
- The make and model of your router.
- Whether this is affecting both the 2.4GHz and 5GHz Wi-Fi networks.
Webafrica Crew
Webafrica's reply14 Jul 2026, 14:34
Official
Hi Willem,We understand your concerns regarding the router and the number of devices you're able to connect. We'd like to look into this further to better understand what you're experiencing.Please send us a private message with your Webafrica account details and let us know:
Webafrica Crew
- Whether you're receiving an error when additional devices try to connect, or if devices are simply unable to join the network.
- The make and model of your router.
- Whether this is affecting both the 2.4GHz and 5GHz Wi-Fi networks.
Webafrica Crew
WG
Willem G's updateReviewer Update
17 Jul 2026, 17:42This router is more than 6years old, there is only one band 2.4GHz, additional devices/connections not possible. Router is a Echolife EG8141A5
WG
Willem G's update17 Jul 2026, 17:42
Reviewer Update
This router is more than 6years old, there is only one band 2.4GHz, additional devices/connections not possible. Router is a Echolife EG8141A5
Webafrica's replyOfficial
20 Jul 2026, 12:52Hi Willem,Thank you for the additional details. We understand that your router is an older single-band 2.4GHz device and that you’re experiencing limitations when trying to connect additional devices.The Huawei EchoLife EG8141A5 has limitations compared to newer dual-band routers, which may affect performance when multiple devices are connected. As a first step, please try restarting the router and reconnecting your devices to check if this improves the connection.If the issue continues, please let us know and we can look into the available options to assist further.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 Jul 2026, 12:52
Official
Hi Willem,Thank you for the additional details. We understand that your router is an older single-band 2.4GHz device and that you’re experiencing limitations when trying to connect additional devices.The Huawei EchoLife EG8141A5 has limitations compared to newer dual-band routers, which may affect performance when multiple devices are connected. As a first step, please try restarting the router and reconnecting your devices to check if this improves the connection.If the issue continues, please let us know and we can look into the available options to assist further.Warm regards,
Webafrica Crew
Webafrica Crew
WG
Willem G's updateReviewer Update
22 Jul 2026, 11:25It does not resolve my issue. Thats why I cancelled my subcription and took out a new one with an new router. If im not getting my new router as advertised I will cancell my subscription again, I cant work like this!
WG
Willem G's update22 Jul 2026, 11:25
Reviewer Update
It does not resolve my issue. Thats why I cancelled my subcription and took out a new one with an new router. If im not getting my new router as advertised I will cancell my subscription again, I cant work like this!
Webafrica's replyOfficial
22 Jul 2026, 11:51Hi Willem,We understand how frustrating this situation has been, especially when you've already taken out a new subscription to get back online and need a reliable connection for work.We've logged this with our Technical Team to assist with your query regarding the router and the service you've signed up for. The team will investigate the matter and work towards providing a resolution.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply22 Jul 2026, 11:51
Official
Hi Willem,We understand how frustrating this situation has been, especially when you've already taken out a new subscription to get back online and need a reliable connection for work.We've logged this with our Technical Team to assist with your query regarding the router and the service you've signed up for. The team will investigate the matter and work towards providing a resolution.Warm regards,
Webafrica Crew
Webafrica Crew
WG
Willem G's updateReviewer Update
22 Jul 2026, 12:56So why is you team phoning me to try and perform tests? Ive been through that rodeo. In sort if you cant provide me with a new router and with a configuration to allow at least the number of connections available per router specs im not going to waste my time any further. I cant work like this.
WG
Willem G's update22 Jul 2026, 12:56
Reviewer Update
So why is you team phoning me to try and perform tests? Ive been through that rodeo. In sort if you cant provide me with a new router and with a configuration to allow at least the number of connections available per router specs im not going to waste my time any further. I cant work like this.
Webafrica's replyOfficial
22 Jul 2026, 13:37Hi Willem,We understand your frustration, especially after already going through troubleshooting and needing a solution that allows you to work without further disruption.Our team is reviewing the matter based on the concerns you've raised regarding the router and its configuration. Once the assessment has been completed, they'll advise you on the most appropriate way forward.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply22 Jul 2026, 13:37
Official
Hi Willem,We understand your frustration, especially after already going through troubleshooting and needing a solution that allows you to work without further disruption.Our team is reviewing the matter based on the concerns you've raised regarding the router and its configuration. Once the assessment has been completed, they'll advise you on the most appropriate way forward.Warm regards,
Webafrica Crew
Webafrica Crew
WG
Willem G's updateReviewer Update
31 Jul 2026, 09:30And so another 9 days has passed and still nothing!
WG
Willem G's update31 Jul 2026, 09:30
Reviewer Update
And so another 9 days has passed and still nothing!
Webafrica's replyOfficial
31 Jul 2026, 11:42Hello Willem,
We understand how frustrating it must be to still be seeking answers after waiting for feedback on a matter that impacts your day-to-day usage. We appreciate the opportunity to provide some additional clarity. Having reviewed the latest notes, we can see that our Technical Team previously made contact and attempted to assist further. However, the recommended checks were not completed, which limited the team's ability to fully demonstrate the cause of the behaviour being experienced.
To clarify, the service currently installed is a Vuma Reach product. On this service, Vumatel imposes a maximum limit of 10 connected devices, consisting of:
This limitation applies regardless of the router make or model and is enforced by Vumatel on Vuma Reach products. As a result, replacing the current router would unfortunately not remove or resolve the device limit.If the limitation is affecting your usage requirements, we would recommend considering one of our alternative fibre products, where the number of connected devices is determined by the router's specifications rather than a network-imposed restriction.Should this be something you'd like to explore, we'd be happy to arrange for our Sales Team to reach out and discuss the available options with you.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be seeking answers after waiting for feedback on a matter that impacts your day-to-day usage. We appreciate the opportunity to provide some additional clarity. Having reviewed the latest notes, we can see that our Technical Team previously made contact and attempted to assist further. However, the recommended checks were not completed, which limited the team's ability to fully demonstrate the cause of the behaviour being experienced.
To clarify, the service currently installed is a Vuma Reach product. On this service, Vumatel imposes a maximum limit of 10 connected devices, consisting of:
- Up to 9 devices connected via WiFi
- Up to 1 device connected via LAN
This limitation applies regardless of the router make or model and is enforced by Vumatel on Vuma Reach products. As a result, replacing the current router would unfortunately not remove or resolve the device limit.If the limitation is affecting your usage requirements, we would recommend considering one of our alternative fibre products, where the number of connected devices is determined by the router's specifications rather than a network-imposed restriction.Should this be something you'd like to explore, we'd be happy to arrange for our Sales Team to reach out and discuss the available options with you.
Warm regards,
Webafrica Crew
Webafrica's reply31 Jul 2026, 11:42
Official
Hello Willem,
We understand how frustrating it must be to still be seeking answers after waiting for feedback on a matter that impacts your day-to-day usage. We appreciate the opportunity to provide some additional clarity. Having reviewed the latest notes, we can see that our Technical Team previously made contact and attempted to assist further. However, the recommended checks were not completed, which limited the team's ability to fully demonstrate the cause of the behaviour being experienced.
To clarify, the service currently installed is a Vuma Reach product. On this service, Vumatel imposes a maximum limit of 10 connected devices, consisting of:
This limitation applies regardless of the router make or model and is enforced by Vumatel on Vuma Reach products. As a result, replacing the current router would unfortunately not remove or resolve the device limit.If the limitation is affecting your usage requirements, we would recommend considering one of our alternative fibre products, where the number of connected devices is determined by the router's specifications rather than a network-imposed restriction.Should this be something you'd like to explore, we'd be happy to arrange for our Sales Team to reach out and discuss the available options with you.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to still be seeking answers after waiting for feedback on a matter that impacts your day-to-day usage. We appreciate the opportunity to provide some additional clarity. Having reviewed the latest notes, we can see that our Technical Team previously made contact and attempted to assist further. However, the recommended checks were not completed, which limited the team's ability to fully demonstrate the cause of the behaviour being experienced.
To clarify, the service currently installed is a Vuma Reach product. On this service, Vumatel imposes a maximum limit of 10 connected devices, consisting of:
- Up to 9 devices connected via WiFi
- Up to 1 device connected via LAN
This limitation applies regardless of the router make or model and is enforced by Vumatel on Vuma Reach products. As a result, replacing the current router would unfortunately not remove or resolve the device limit.If the limitation is affecting your usage requirements, we would recommend considering one of our alternative fibre products, where the number of connected devices is determined by the router's specifications rather than a network-imposed restriction.Should this be something you'd like to explore, we'd be happy to arrange for our Sales Team to reach out and discuss the available options with you.
Warm regards,
Webafrica Crew
WG
Willem G's updateReviewer Update
08 Aug 2026, 17:19A lot of bull****!! are you or are you not going to replace my router?
WG
Willem G's update08 Aug 2026, 17:19
Reviewer Update
A lot of bull****!! are you or are you not going to replace my router?
Webafrica's replyOfficial
11 Aug 2026, 13:31Hi Willem, thanks for getting in touch.We’re back online and catching up on reviews received over the Women’s Day public holiday and weekend. Our HelloPeter support hours are Monday to Friday, 8:00am to 5:00pm.If you still need assistance, pop us a private message with your registered email address and query. We’re always happy to help and get things moving! 😊
Webafrica's reply11 Aug 2026, 13:31
Official
Hi Willem, thanks for getting in touch.We’re back online and catching up on reviews received over the Women’s Day public holiday and weekend. Our HelloPeter support hours are Monday to Friday, 8:00am to 5:00pm.If you still need assistance, pop us a private message with your registered email address and query. We’re always happy to help and get things moving! 😊
WG
Willem G's updateReviewer Update
17 Aug 2026, 20:25Since the 5th of June until today 17th of Aug you could not confirm if you will be sending me a new router, so I guess thats not going to happen, beause your not answering my questions...To the public please be aware of webAfrica's FALSE advertising and ssssppppppeeeeeeeedddddy! Service
WG
Willem G's update17 Aug 2026, 20:25
Reviewer Update
Since the 5th of June until today 17th of Aug you could not confirm if you will be sending me a new router, so I guess thats not going to happen, beause your not answering my questions...To the public please be aware of webAfrica's FALSE advertising and ssssppppppeeeeeeeedddddy! Service
Webafrica's replyOfficial
18 Aug 2026, 09:10Hi Willem,
We understand your frustration with the uncer*****y around the router and the time it has taken to get clarity.To help us understand what you’re currently experiencing, please send us a DM with the account details linked to your service, along with more information about the connection issue you’re having. Please note that Vuma Reach services connect via the ONT rather than a separate Vuma Reach router, so the details of the current connection will help us determine what assistance is needed.Warm regards,
Webafrica Crew
We understand your frustration with the uncer*****y around the router and the time it has taken to get clarity.To help us understand what you’re currently experiencing, please send us a DM with the account details linked to your service, along with more information about the connection issue you’re having. Please note that Vuma Reach services connect via the ONT rather than a separate Vuma Reach router, so the details of the current connection will help us determine what assistance is needed.Warm regards,
Webafrica Crew
Webafrica's reply18 Aug 2026, 09:10
Official
Hi Willem,
We understand your frustration with the uncer*****y around the router and the time it has taken to get clarity.To help us understand what you’re currently experiencing, please send us a DM with the account details linked to your service, along with more information about the connection issue you’re having. Please note that Vuma Reach services connect via the ONT rather than a separate Vuma Reach router, so the details of the current connection will help us determine what assistance is needed.Warm regards,
Webafrica Crew
We understand your frustration with the uncer*****y around the router and the time it has taken to get clarity.To help us understand what you’re currently experiencing, please send us a DM with the account details linked to your service, along with more information about the connection issue you’re having. Please note that Vuma Reach services connect via the ONT rather than a separate Vuma Reach router, so the details of the current connection will help us determine what assistance is needed.Warm regards,
Webafrica Crew
WG
Willem G's updateReviewer Update
27 Aug 2026, 21:27Still no feedback on my new router
WG
Willem G's update27 Aug 2026, 21:27
Reviewer Update
Still no feedback on my new router
Webafrica's replyOfficial
28 Aug 2026, 15:56Hello Willem,
We understand that you are looking for a clear answer regarding the router replacement and appreciate the opportunity to clarify the situation.You are currently using a Vuma Reach product. On this service, Vumatel imposes a maximum limit of 10 connected devices, consisting of:• Up to 9 devices connected via WiFi
• Up to 1 device connected via LANThis limitation is enforced by Vumatel at network level and applies regardless of the router make or model being used. As a result, even if the router were to be replaced, the outcome would remain the same. This is not a limitation of the router itself, but rather a restriction imposed by Vumatel on Vuma Reach services.If the current device limitation no longer meets your requirements, you may wish to consider one of our alternative fibre products, where the number of connected devices is determined by the router's specifications rather than a network-imposed restriction such as that app**** to Vuma Reach.Should you wish to explore alternative product options or require any further assistance, please continue engaging with us via Hello Peter and we'll gladly help.
Warm regards,
Webafrica Crew
We understand that you are looking for a clear answer regarding the router replacement and appreciate the opportunity to clarify the situation.You are currently using a Vuma Reach product. On this service, Vumatel imposes a maximum limit of 10 connected devices, consisting of:• Up to 9 devices connected via WiFi
• Up to 1 device connected via LANThis limitation is enforced by Vumatel at network level and applies regardless of the router make or model being used. As a result, even if the router were to be replaced, the outcome would remain the same. This is not a limitation of the router itself, but rather a restriction imposed by Vumatel on Vuma Reach services.If the current device limitation no longer meets your requirements, you may wish to consider one of our alternative fibre products, where the number of connected devices is determined by the router's specifications rather than a network-imposed restriction such as that app**** to Vuma Reach.Should you wish to explore alternative product options or require any further assistance, please continue engaging with us via Hello Peter and we'll gladly help.
Warm regards,
Webafrica Crew
Webafrica's reply28 Aug 2026, 15:56
Official
Hello Willem,
We understand that you are looking for a clear answer regarding the router replacement and appreciate the opportunity to clarify the situation.You are currently using a Vuma Reach product. On this service, Vumatel imposes a maximum limit of 10 connected devices, consisting of:• Up to 9 devices connected via WiFi
• Up to 1 device connected via LANThis limitation is enforced by Vumatel at network level and applies regardless of the router make or model being used. As a result, even if the router were to be replaced, the outcome would remain the same. This is not a limitation of the router itself, but rather a restriction imposed by Vumatel on Vuma Reach services.If the current device limitation no longer meets your requirements, you may wish to consider one of our alternative fibre products, where the number of connected devices is determined by the router's specifications rather than a network-imposed restriction such as that app**** to Vuma Reach.Should you wish to explore alternative product options or require any further assistance, please continue engaging with us via Hello Peter and we'll gladly help.
Warm regards,
Webafrica Crew
We understand that you are looking for a clear answer regarding the router replacement and appreciate the opportunity to clarify the situation.You are currently using a Vuma Reach product. On this service, Vumatel imposes a maximum limit of 10 connected devices, consisting of:• Up to 9 devices connected via WiFi
• Up to 1 device connected via LANThis limitation is enforced by Vumatel at network level and applies regardless of the router make or model being used. As a result, even if the router were to be replaced, the outcome would remain the same. This is not a limitation of the router itself, but rather a restriction imposed by Vumatel on Vuma Reach services.If the current device limitation no longer meets your requirements, you may wish to consider one of our alternative fibre products, where the number of connected devices is determined by the router's specifications rather than a network-imposed restriction such as that app**** to Vuma Reach.Should you wish to explore alternative product options or require any further assistance, please continue engaging with us via Hello Peter and we'll gladly help.
Warm regards,
Webafrica Crew
WG
Willem G's updateReviewer Update
10 Sept 2026, 11:47As per your adverti*****t , IF your not willing to provide me with a new router as advertized, I will be forced to cancell my services with you. So let me know if I will be getting my router as advertised or not, its as simple as that.
WG
Willem G's update10 Sept 2026, 11:47
Reviewer Update
As per your adverti*****t , IF your not willing to provide me with a new router as advertized, I will be forced to cancell my services with you. So let me know if I will be getting my router as advertised or not, its as simple as that.
Webafrica's replyOfficial
10 Sept 2026, 13:05Hi Willem,
We understand that you're looking for a clear answer regarding the router and can appreciate your frustration. We want to ensure that you have the correct information available.Based on the Vuma Reach product currently linked to your address, we recommend visiting https://www.webafrica.co.za/fibre and entering your physical address. Once the available Vuma Reach products are displayed, have a look on the right-hand side where it says "Free wireless router" and select the information icon.When selecting the icon, you'll see the following information:"The router and WiFi are built into the Fibre box (ONT), which is mounted on the wall in your home by installers. So, there’s no need for additional equipment!"This confirms the information previously provided, namely that the service makes use of the ONT for routing and WiFi functionality and therefore does not require a separate router to be supp****. If you would like any further clarity regarding the product specifications or available alternatives, please continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand that you're looking for a clear answer regarding the router and can appreciate your frustration. We want to ensure that you have the correct information available.Based on the Vuma Reach product currently linked to your address, we recommend visiting https://www.webafrica.co.za/fibre and entering your physical address. Once the available Vuma Reach products are displayed, have a look on the right-hand side where it says "Free wireless router" and select the information icon.When selecting the icon, you'll see the following information:"The router and WiFi are built into the Fibre box (ONT), which is mounted on the wall in your home by installers. So, there’s no need for additional equipment!"This confirms the information previously provided, namely that the service makes use of the ONT for routing and WiFi functionality and therefore does not require a separate router to be supp****. If you would like any further clarity regarding the product specifications or available alternatives, please continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 13:05
Official
Hi Willem,
We understand that you're looking for a clear answer regarding the router and can appreciate your frustration. We want to ensure that you have the correct information available.Based on the Vuma Reach product currently linked to your address, we recommend visiting https://www.webafrica.co.za/fibre and entering your physical address. Once the available Vuma Reach products are displayed, have a look on the right-hand side where it says "Free wireless router" and select the information icon.When selecting the icon, you'll see the following information:"The router and WiFi are built into the Fibre box (ONT), which is mounted on the wall in your home by installers. So, there’s no need for additional equipment!"This confirms the information previously provided, namely that the service makes use of the ONT for routing and WiFi functionality and therefore does not require a separate router to be supp****. If you would like any further clarity regarding the product specifications or available alternatives, please continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand that you're looking for a clear answer regarding the router and can appreciate your frustration. We want to ensure that you have the correct information available.Based on the Vuma Reach product currently linked to your address, we recommend visiting https://www.webafrica.co.za/fibre and entering your physical address. Once the available Vuma Reach products are displayed, have a look on the right-hand side where it says "Free wireless router" and select the information icon.When selecting the icon, you'll see the following information:"The router and WiFi are built into the Fibre box (ONT), which is mounted on the wall in your home by installers. So, there’s no need for additional equipment!"This confirms the information previously provided, namely that the service makes use of the ONT for routing and WiFi functionality and therefore does not require a separate router to be supp****. If you would like any further clarity regarding the product specifications or available alternatives, please continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
WG
Willem G's updateReviewer Update
15 Sept 2026, 15:11There is no ONT/router mounted on my wall. ONT and router I believe is the same thing, the router provides the WIFI signal. So you say that you wont replace the router/ONT? Straight question and I need you to say YES or NO. Why do you keep on ignoring my questions?
WG
Willem G's update15 Sept 2026, 15:11
Reviewer Update
There is no ONT/router mounted on my wall. ONT and router I believe is the same thing, the router provides the WIFI signal. So you say that you wont replace the router/ONT? Straight question and I need you to say YES or NO. Why do you keep on ignoring my questions?
Webafrica's replyOfficial
15 Sept 2026, 16:49Hi Willem,We understand why you’re asking for a direct answer, particularly as you’ve raised the same concern about the router/ONT and want clarity on the equipment provided with your service.With the Vuma Reach service currently linked to your address, there are restrictions regarding the router equipment. The device installed for this product combines the functions of both the ONT and router, including the WiFi functionality. This means the Vuma Reach service is designed to operate using this integrated device rather than a separate router and ONT.If you’re looking for a setup that allows for a separate router, you can consider an alternative fibre package available at your address, as the equipment options and specifications may differ between fibre products.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Sept 2026, 16:49
Official
Hi Willem,We understand why you’re asking for a direct answer, particularly as you’ve raised the same concern about the router/ONT and want clarity on the equipment provided with your service.With the Vuma Reach service currently linked to your address, there are restrictions regarding the router equipment. The device installed for this product combines the functions of both the ONT and router, including the WiFi functionality. This means the Vuma Reach service is designed to operate using this integrated device rather than a separate router and ONT.If you’re looking for a setup that allows for a separate router, you can consider an alternative fibre package available at your address, as the equipment options and specifications may differ between fibre products.Warm regards,
Webafrica Crew
Webafrica Crew