What is wrong with you???????

I'm about to be billed for the third time for December. Have spent the whole day on WhatsApp waiting for one of their mythical agents to appear out of the smoke and assist me. I want my refund and for them to stop their rolling deductions but there's no-one to speak with.

If this isn't fixed by tomorrow/ someone hasn't got back to me, I'll change providers.

However they probably wouldn't care.