What is happening with Webafrica?

Over the years I have been with WebAfrica I could see how customer service has been deteriorating. Support tickets barely get responded to in timely manner, and getting actual assistance on their Whatsapp chat is not something I have experienced rather receiving half useable answers which leaves you back where you started. I recently had the experience dealing with the same agent numerous times and gotten no further than the initial greeting and I will put you in contact with the "Provisioning" department. Even phoning them 3 times I was put through to the "Provisioning" department and never did anyone answer my call. I desperately need to cancel a Fibre request that I put through and my current LTE subscription, as I have decided to go with a different ISP. I know its Covid and people are working from home, but that's no excuse for terrible or non-existent customer service.