What happened to Webafrica’s Customer Support?

Hello there,

I’ve had my fibre installed on the Tuesday the 30th November, and everything was smooth and connected perfect.

However the fibre connection I am getting is only 25/25 but I’m paying for and requested 300/300.

I brought this to Webafrica’s attention on the evening of the 30th November already, and today I still don’t have any resolution to my issue and the speed is still on 25/25.

Now after multiple WhatsApp support chats with Webafrica (more on this later) and the multiple calls to MetroFibre- I’ve deduced that Webafrica has my line speed at 300/300 but for some reason MetroFibre has it as 25/25.

Now MetroFibre won’t change or provision my line speed at 300/300 on the phone because Webafrica need to contact them to do this.

There also no easy way to track and follow up on a single ticket like we used to be able to do back in the days, and on the web support page track your ticket.

This WhatsApp support is such a joke, with it taking sometimes hours to get on a support chat with someone and get answers. For some reason they even have my name incorrect on the WhatsApp support and no one can help me update this! I’m not only talking about me but my mother in law as well, she can’t believe how difficult it is to get hold of any support person at Webafrica.

Not sure what happened to Webafrica’s customer support, but seems things have unfortunately gone down hill.