What an useless company!!!!

It is impossible to get any service from these guys outside normal working hours. My internet has been dead for more than 24 hours now. The Whatsapp agent just make excuses and is not giving any real feedback of the progress of the issue. Management don't phone back. When asked if they will charge me for the time off I was told yes. I should speak to a accounts about a refund. You are costing me money!!! Useless!!!!