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Eyesonique E
1 reviews | Active since Oct 2018
10 Mar 2026, 09:16
What a worst customer service I have received in this day and age.
I regret paying the account and later being told that they will cancel and refund me back my money so that I can start the process all over again.
Their agents they forever redirect you to another department which clueless as what they are doing.
I'm so frustrated 😤
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
10 Mar 2026, 09:25Hi Eyesonique, thank you for bringing this to our attention. We understand how frustrating this process has been.
Please be advised that your order is currently awaiting payment. Kindly use the payment link that was sent to you via email to proceed with the order.
We’ve also escalated your feedback to the relevant team to ensure everything is handled smoothly. We appreciate your patience.U^
Webafrica's reply10 Mar 2026, 09:25
Official
Hi Eyesonique, thank you for bringing this to our attention. We understand how frustrating this process has been.
Please be advised that your order is currently awaiting payment. Kindly use the payment link that was sent to you via email to proceed with the order.
We’ve also escalated your feedback to the relevant team to ensure everything is handled smoothly. We appreciate your patience.U^
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Eyesonique E's updateReviewer Update
10 Mar 2026, 09:29That's incorrect, this is the second order I created after the first order was canceled. Refer to invoice I*** that was paid last week Wednesday. The problem started when I was asking about when should I expect installation.
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Eyesonique E's update10 Mar 2026, 09:29
Reviewer Update
That's incorrect, this is the second order I created after the first order was canceled. Refer to invoice I*** that was paid last week Wednesday. The problem started when I was asking about when should I expect installation.
Webafrica's replyOfficial
10 Mar 2026, 09:35Hi Eyesonique, thank you for bringing this to our attention. We understand how frustrating this situation must be, especially after your first order was canceled and you’ve already made a payment for the second order (Invoice I***).
Please be advised that we have submitted an escalation to the relevant team to review your case and provide the necessary assistance regarding your installation. We appreciate your patience while this is being addressed and will keep you updated on any progress. U^
Webafrica's reply10 Mar 2026, 09:35
Official
Hi Eyesonique, thank you for bringing this to our attention. We understand how frustrating this situation must be, especially after your first order was canceled and you’ve already made a payment for the second order (Invoice I***).
Please be advised that we have submitted an escalation to the relevant team to review your case and provide the necessary assistance regarding your installation. We appreciate your patience while this is being addressed and will keep you updated on any progress. U^