What a mess WEBAFRICA - no support or customer care.

I write to record my utter disappointment with Web Africa. Its been a horror story from the moment I lost connection until 14 days later when I finally got reconnected. No one ever got back to me or simply communicated what was going on. I was simply abandoned and I am now seriously considering changing my contract.

On the 27th I reported a fault and was issued a fault number 28th April – Technician arrived and advised there was a break in the line and re install was needed. He said they would return on 29th April 29th April no one arrived. 29th I chatted on WhatsApp to webafrca and they said they cannot help me I then tried to get feedback every day and no one could tell me what happened to the technicians or when they were coming. 30th nothing 1st nothing 2nd nothing 3rd nothing 4th nothing 5th nothing 6th I got an invoice for reinstall( Mbali Dastile – Brite Link MCT) at 7am in the morning and made payment right away – I also e emailed pop. I got no response 7th nothing 8th nothing 9th I e mailed Britelink to ask when was my re install and no answer from them – I then called at 16h00 and they said it would be done 10/05/22 10th – The re install was done

I’m sure you will agree that 14 days without internet or anyone attending to my break in connection is completely unacceptable.

Not only did I pay for the service when I had NO service but I also had to buy data to the value of R2000.

today I asked someone on the "support" whatsapp Group, who could I complain to and she gave me a fictitious e mail address.