WHAT A JOKE AND WASTE OF TIME

WHAT A JOKE This morning I phone Web Africa regarding my invoice, the lady is going to phone me back, JA that’s going to happen. Monique send emails to make you look like a fool and as if you can read an invoice. I mean really. We have been with them for a long time and I have notice that the invoice that is send and the debit that is going off is not the same, they take more money then what they invoice for. It took me the whole they to sort it out as it’s not the first time this is happening. Between 12:00 and 14: no answer at Web Africa when someone answer, “I will put you through to cancelation” peep peep phone dead. Try again” please hold on” after the 5th person I lost it, the lady ask me and I had to tell the whole story again, when I said I want to cancel, sorry but we cannot assist you, you husband need to phone, and I mean they could not say that from the beginning waiting for the word “cancel” to get a reaction, what a joke. Please do not replay by sending me “please send an email so that we can sort it out for you” and also I don’t want another ticker, as you send to everyone else, as I have send a lot of emails about this. I’m putting this just out that if you want help from Web Africa don’t use the word “cancel” or query you invoice, you wasting more money and airtime. They don’t send you statements everything is going on separated invoices and you will have to guest which one is the right one or you have to go to an app to see if your account is up to date. As I’m busy typing this email I received a call from them funny enough she is also doing the Hello Peter emails, and have been told that they cannot refund me as I have to give 1 month notice, we did not sign a contract with them, and she will cancel it as from the 1st of May 2018, so please don’t waste your time to mail me or to phone I need everyone else to see it will be the wrong choice to use Web Africa especially if you want to cancel.