1 reviews | Active since Apr 2011
WHAT A JOKE!!!
So I decided to get ADSL for my home.After calling webafrica for applying to get their adsl service they told me that they have to get telkom to install a line.So on the 3rd of March I took a day of from work because I received a sms from telkom telling me that I should be at home so that they can do the line installation.Guess what.....TELKOM DID NOT SHOW! Thus costing me a full day's salary...I am a contractor so no work means no pay!So I raised my complaint with web africa telling me how sorry they are and it's not in their hands.I know that but surely they can follow up on the installation the same day?So They recheduled for the 24th, I took the day off from work.....and AGAIN TELKOM DID NOT SHOW! I phone web africa just after 14:00 pm.....they said that telkom said the technician accepted the ticket so they will come...if not i should phone them back so that this does not happen again.Wel no one from web africa after calling twise holding for more that 10min answered and that was from 15:30!THEY ARE WAISTING MY TIME AND MONEY!!*** SERVICE FROM WEB AFRICA AND TELKOM!!!!! *** !!!! telkom *** PLease let a supervisor phone me!!!
Sincere apologies for the hassles and frustration caused.
When we order a landline from Telkom on behalf of our customer, we rely on Telkom heavily to deliver because there's very little we can do in this process, in fact, the only thing we can do is to follow up with them constantly. Therefore, we understand why you were upset.
As per feedback received, Telkom managed to install your landline and your ADSL Line is active and it appears you're connected at the moment.
We really hope that you are happy with this resolution in spite of the time it took to get resolved. If you have any further queries please do not hesitate to give us a call.
Regards
Mkhululi
Online Team
Sincere apologies for the hassles and frustration caused.
When we order a landline from Telkom on behalf of our customer, we rely on Telkom heavily to deliver because there's very little we can do in this process, in fact, the only thing we can do is to follow up with them constantly. Therefore, we understand why you were upset.
As per feedback received, Telkom managed to install your landline and your ADSL Line is active and it appears you're connected at the moment.
We really hope that you are happy with this resolution in spite of the time it took to get resolved. If you have any further queries please do not hesitate to give us a call.
Regards
Mkhululi
Online Team