WHAT A F@#KING JOKE!

My fibre line was never installed but they activated it anyway and have already started billing me. I have tried for weeks to get them to install the line and reverse the charges but even though they acknowledged the fault, they refuse to do anything. They just blame openserve for not installing the line but refuse to stop billing me for a service I am not getting. I can't speak to openserve directly but have to go through WebAfrica's useless WhatsApp centre who refuse to contact openserve directly but instead sends tickets to a brannd manager. Even though they "refuse to accept" the "terrible service from openserve" and are "very sorry for this experience that doesn't represent their company ideals", all that they have done on the last 4 times I have tried to get this sorted is to escalate the matter with the brand manager and ask me to wait 24-48hrs for a response. Weeks later and still no response. Just false promises after false promises. Go to any other ISP!