J
Justin
1 reviews | Active since Jun 2026
04 Jun 2026, 18:45
Well reason I'm givi...
Well reason I'm giving 3 starts is because of the amount of time it takes to get an agent on the support and also because WebAfrica doesn't seem to have a direct way to communicate with OpenServe which is a "must have" communication if selling Fibre
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Webafrica's replyOfficial
05 Jun 2026, 09:20Hi Justin,
Thanks for the honest feedback, it makes sense that the long wait times for an agent would be frustrating, especially when you need support quickly.On the Openserve point, we also understand the frustration around not having direct visibility or communication with the fibre network operator. While ISPs and Openserve operate as separate entities, we do rely on their processes for provisioning and fault resolution, and we’re always working within those constraints to push updates and escalations on behalf of customers.Your feedback around improving both response times and network-level coordination is noted, as these are key areas that directly affect the customer experience.Warm regards,
Webafrica Crew
Thanks for the honest feedback, it makes sense that the long wait times for an agent would be frustrating, especially when you need support quickly.On the Openserve point, we also understand the frustration around not having direct visibility or communication with the fibre network operator. While ISPs and Openserve operate as separate entities, we do rely on their processes for provisioning and fault resolution, and we’re always working within those constraints to push updates and escalations on behalf of customers.Your feedback around improving both response times and network-level coordination is noted, as these are key areas that directly affect the customer experience.Warm regards,
Webafrica Crew
Webafrica's reply05 Jun 2026, 09:20
Official
Hi Justin,
Thanks for the honest feedback, it makes sense that the long wait times for an agent would be frustrating, especially when you need support quickly.On the Openserve point, we also understand the frustration around not having direct visibility or communication with the fibre network operator. While ISPs and Openserve operate as separate entities, we do rely on their processes for provisioning and fault resolution, and we’re always working within those constraints to push updates and escalations on behalf of customers.Your feedback around improving both response times and network-level coordination is noted, as these are key areas that directly affect the customer experience.Warm regards,
Webafrica Crew
Thanks for the honest feedback, it makes sense that the long wait times for an agent would be frustrating, especially when you need support quickly.On the Openserve point, we also understand the frustration around not having direct visibility or communication with the fibre network operator. While ISPs and Openserve operate as separate entities, we do rely on their processes for provisioning and fault resolution, and we’re always working within those constraints to push updates and escalations on behalf of customers.Your feedback around improving both response times and network-level coordination is noted, as these are key areas that directly affect the customer experience.Warm regards,
Webafrica Crew