Well after my inconvenience with the home move and the constant over deductions I find myself once again inconvenienced due to incompetence of their staff

Well after my inconvenience with the home move and the constant over deductions I find myself once again inconvenienced due to incompetence of their staff. I am suspended for 7 days due to being billed for a router Karabo L wrongly requested. The router was delivered and is now supposed to be collected by their courier. The courier is not collecting and the longer they take the longer im suspended for a service im paying on time. Im not able to work due to this inconvenienced and no one can give me an answer but tell me to pay for a router i did not request. Im really really frustrated with this watsapp chat as you cant get anything done there.