Welcome to the Banana Republic of Webafrica and Vumatel fiber

Webafrica uses a WhatsApp robot to report faults/outages and slow connections. However, don't be fooled by the option to WhatsApp chat with an agent because in my experience they only respond AFTER the service has been reconnected or sorted out. Just recently, I logged a WhatsApp request to chat to an agent because my internet kept cutting off and when it came back on it was slow... I logged the request at 17:52. I was informed at 17:53 to wait while I was being connected. At 18:31; 18:46; 19:01;19:15; 19:31 and 19:46 nearly two hours after my initial reporting and I still had NO response from their agent. Thi is an unacceptable lack of service.

My internet connection is terrible as it keeps cutting out (especially when it rains).

Vumatel is the internet fiber provider in the area so every service provider (i.e WebAfrica and Openserve) has to use Vumatel... so I'm caught between an unresponsive Service Provider and an unreliable Internet fiber provider.

I really feel like we're in a banana republic where nothing gets done properly anymore.

I cant use any other company but Webafrica and Vumatel need to improve their service if they want to get more cstomers.