Wedafrica - Over a Week Without Internet — Endless Excuses, No Resolution

Hi, thank you for the response, but to be completely honest, this is basically the exact same response I received after my first review and since then, nothing has actually happened. I’m sure you can understand why my frustration has reached this point.I was already told last week that the matter had been escalated urgently and that Afrihost would escalate the circuit release once payment was made. I followed the instructions given to me, made the payment to Afrihost, and still no communication, no updates, and no released line. I was simply left sitting without internet while everyone keeps saying the issue is being handled.At this stage, this problem is not only affecting me now, but it’s going to continue impacting me financially moving forward as well. Because Webafrica has still not released the line, Afrihost has not been able to activate the service I already paid for. This means that by the time the service is eventually connected which is likely going to be much later in the month I would have been charged for an entire month while only receiving service for a few days.That is completely unfair and needs to be addressed as part of this complaint as well. I should not be paying for lost time caused by delays between Webafrica and Afrihost. This situation is costing me money for something that is entirely outside of my control.Please can you provide me with an actual reference number, timeline or direct feedback from the relevant department instead of another generic escalation response, because at this point I’ve heard the same promises for over a week with absolutely no outcome.

Not a single one of my calls has actually resulted in a resolution. Every time I contact support, I’m told the matter is being handled “urgently,” yet nobody from the relevant department has reached out to me directly with any meaningful update.Not even a simple email saying “we are still investigating” has been sent. Instead, the only place I seem to get any response at all is here on HelloPeter from the “Webafrica Crew” repeating the same message in different ways while nothing changes on the actual account.At this point, words like “escalated,” “priority,” and “urgent” have completely lost meaning because there has been no visible action, no proper communication, and no resolution despite this dragging on for more than a week.

It is now WELL OVER 2 weeks since my internet line stopped working, and despite multiple promises from both Webafrica and Afrihost, I still have absolutely no internet connection.What makes this even worse is that both companies were quick to respond publicly on HelloPeter, repeatedly claiming that someone would contact me “immediately” and that the matter was “urgent.” Yet THREE DAYS after those responses, nobody has contacted me, nobody has provided any meaningful update, and my WiFi is STILL offline.At this point, it honestly feels like these companies care more about protecting their public image and responding to bad reviews than actually helping paying customers. The responses on HelloPeter appear to be nothing more than damage control, because behind the scenes absolutely nothing is being resolved.Meanwhile, I have already been charged my monthly fees despite receiving NO service whatsoever. I am literally paying hundreds of rands for an internet connection that does not work.Over the past week I have wasted hours on calls, sat in endless queues, been transferred between departments, and had to explain the same issue repeatedly. Every time I’m told the case has been “escalated” and marked as “urgent,” but there is never any follow-up, accountability, or actual resolution.This entire experience has been exhausting, frustrating, and completely unacceptable. Customers should not have to fight this hard just to receive the service they are paying for.Right now, I cannot recommend either Webafrica or Afrihost to anyone. If something goes wrong, be prepared for poor communication, endless delays, empty promises, and absolutely no sense of urgency even while they continue taking your money every month.

Another day, another empty promise.I have now been told that Afrihost escalated the matter to Webafrica to have the line released early, and that the request was supposedly marked as “high priority.” Yet despite all these so-called escalations and urgent flags, absolutely NOTHING has happened.No progress. No updates. No internet. No proper communication.At this point, I am beyond frustrated. I have spent over a week chasing support teams, sitting on calls, explaining the same issue repeatedly, and still nobody seems capable of actually resolving the problem.What makes this even worse is that both companies respond quickly when a public review is posted, promising immediate assistance — but once the review is answered, the communication disappears again and nothing gets done.Can someone PLEASE contact me urgently, because I no longer want to continue with this process. I want my order cancelled and I want a full refund for the money that has already been taken from me while providing absolutely no service.I will be taking my business elsewhere. This entire experience has been a complete joke and one of the worst customer service experiences I have ever dealt with.

With all due respect, this is exactly the same response I have been receiving for over 2 weeks now “escalated,” “high priority,” “actively in progress,” and “awaiting feedback.” Yet despite all these reassurances, absolutely nothing has changed.You mention that I will be contacted immediately with updates, but the reality is that nobody has contacted me. I have had to continuously chase for information myself while being left without internet access the entire time.At this point, the issue is no longer just the downtime it’s the complete lack of action, communication, and accountability. Every public response sounds reassuring, but behind the scenes there is still no resolution, no timeline, and no actual support being provided.I have now gone well over a week without service while still being billed, and I honestly cannot understand how this level of delay is considered acceptable.Please stop sending generic escalation responses and have someone actually contact me directly with a real update and a proper resolution. Otherwise, I would like my order cancelled and my money refunded so I can move to a provider that is able to deliver the service customers are paying for.

I honestly think it is extremely unprofessional that a paying customer has to run around like this for over 2 weeks just to receive repeated apology messages with no actual progress or meaningful feedback.Since last week, the only thing that has consistently happened is more apologies and more promises that the matter is being treated as “urgent.” Yet despite all these reassurances, absolutely nothing has been resolved, nobody has properly contacted me, and there is still no clear answer or timeline.At this stage, it genuinely feels like I am being forced to chase basic customer service while both companies continue passing the issue around internally without taking accountability or providing a real solution.A customer should not have to keep posting public complaints just to receive another generic response saying the issue is being followed up. What customers actually need is action, communication, and resolution — not the same apology rewritten in different ways every few days.I have been patient for long enough. Please stop sending generic responses and provide actual feedback, a confirmed cancellation update, and clarity regarding my refund, because this entire experience has been beyond frustrating and completely unacceptable.

No one has been in contact with me whatsoever.As I have already mentioned multiple times, this platform is the only place where I actually receive any responses. I have not received a call, email or direct update from any relevant team handling this matter.At this stage, I am not looking for another generic assurance that the matter is being worked on. What I need is actual communication and a clear, direct update from the team responsible, because so far that has not happened at all.Please ensure someone contacts me directly and provides a real status update and timeline, rather than another standard response here.