Website offline in error and no reply to tickets

Web Africa recently acquired DomainCheap with which we host our site [URL Removed] and they contended that an enhanced customer support is one of the objectives they aimed to achieve by the action. Ironically, our site has been suspended due to overdue payment in error and I have opened two support tickets to both their Tech Support and Billing department and neither has received a reply to date (3rd day). We are loosing our daily On-site revenue and I do not even know if they will bother compensating us. If I could switch hosting without requiring their involvement, I would do so today. I am not expecting 100% up time - all I wished for was to be informed if there be any brake down. I looked for such updates both on their Facebook page and Twitter (and in vain left a support request on each) and there was nothing of the sort. We are bound to wait in darkness with our hands tied as we cannot switch hosting without their involvement. It's ironic that we never had to deal with this while the former DomainCheap owners were in charged. I would even pay the R112 monthly hosting again just to get the site back online but there is no invoice to pay under our acc's Client Area.