EJ
Evert J
1 reviews | Active since Jul 2011
03 Feb 2015, 15:19
Website broken for more than a week now!
Hi,<br> I am having problems with our company website for more than a week now. To get anything done via the email support is just about impossible.<br> They have supposedly done various changes but NOTHING has helped so far and it has been more than a week!<br> I have another ticket open that, for the last week, just gets ignored. Send you a email if they can close the ticket on a Friday, if you do not reply within 48 hours they close it on their own accord. Told them how many times to NOT close the damn thing!
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Webafrica's replyOfficial
10 Feb 2015, 19:53Hello edejongh,
According to the feedback received from our Hosting guys you were in touch with them constantly: telephonically and via our ticket system. And the most recent feedback provided is that you're in the process of migrating to WSP which should resolve this issue(once and for all).
Nevertheless, we profusely apologise for the agitation this problem has caused and we hope this matter has been resolved to your satisfaction. If it's not, please contact our Hosting team on: ***.
Regards
Mkhululi
Online Team
According to the feedback received from our Hosting guys you were in touch with them constantly: telephonically and via our ticket system. And the most recent feedback provided is that you're in the process of migrating to WSP which should resolve this issue(once and for all).
Nevertheless, we profusely apologise for the agitation this problem has caused and we hope this matter has been resolved to your satisfaction. If it's not, please contact our Hosting team on: ***.
Regards
Mkhululi
Online Team
Webafrica's reply10 Feb 2015, 19:53
Official
Hello edejongh,
According to the feedback received from our Hosting guys you were in touch with them constantly: telephonically and via our ticket system. And the most recent feedback provided is that you're in the process of migrating to WSP which should resolve this issue(once and for all).
Nevertheless, we profusely apologise for the agitation this problem has caused and we hope this matter has been resolved to your satisfaction. If it's not, please contact our Hosting team on: ***.
Regards
Mkhululi
Online Team
According to the feedback received from our Hosting guys you were in touch with them constantly: telephonically and via our ticket system. And the most recent feedback provided is that you're in the process of migrating to WSP which should resolve this issue(once and for all).
Nevertheless, we profusely apologise for the agitation this problem has caused and we hope this matter has been resolved to your satisfaction. If it's not, please contact our Hosting team on: ***.
Regards
Mkhululi
Online Team