Webafrika Non-existant Customer Service

After two months and having taken R1600 from my daughter's account, we still do not have internet access. Three students who are starting Varsity online, are not able to connect to the internet. I have another Bill for R1029 and no clear indication from Webafrica what they are going oung to do to fix the situation. Webafrica only communicate with their clients via whatsapp, and not immediately, they could take up to 12 hrs to reply and then they still don't seem to be able to assist. We have sent message after message asked for the account to be cancelled as they cannot provide a service we have had to pay for and are told everytime we need to wait for 24hrs. This has happened 4 times, still nothing. Steer clear of Webafrika, definately not an option as an internet provider.