1 reviews | Active since Jan 2015
Webafricca is a ****
I did not confirm installation, The router was delivered but activation was never successful,
Router and the small box and all the chargers together with the small cable was collected
There was no installation of any cable that was run to my house the house is Fibre ready but your instqllstion qnf activation was never a success
This is realy frustrating and draining because it went back and forth from day 1,in May 2026, it's August, surely you are not willing to do anything about this,
and now my bank account shows a R2226.22 of a service that your could not deliver to me, I am not sure now what to say because I am more than drained because of this and I received a hello Peter FEEDBACK but it seems like nothing is done. Which language should I speak Now please tell me
On Mon, 24 Aug 2026, 10:19 Thembeni Loyithi, <***> wrote: I hope this finds you well
Thank you for your patience
Apologies for the inconvenience caused
Kindly note that upon reviewing your account, it shows that you queried no installation on the account.
However, finance declined credits that were logged for billing, mentioning that you had confirmed installation on this ticket WA***
I will try to raise credit memos according to the note; the cancellations left finance will still need to review the request
We can see why this has taken such a toll, particularly when the matter has remained unresolved and has now resulted in a substantial amount still showing against your account. You deserve a clear outcome rather than having to continue chasing progress.We can confirm that your refund request is being actively attended to. The required credit memos have been raised based on the account notes and are currently pending approval. The relevant team is working through the request, and once the necessary approval has been completed, they will provide you with feedback on the outcome directly.We also recognise that you have already spent considerable time trying to get clarity on this matter. Our focus now is on getting the outstanding financial review completed so that the appropriate adjustment can be finalised.If you need us to check the progress again or require any additional assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Best regards,
We can see why this has taken such a toll, particularly when the matter has remained unresolved and has now resulted in a substantial amount still showing against your account. You deserve a clear outcome rather than having to continue chasing progress.We can confirm that your refund request is being actively attended to. The required credit memos have been raised based on the account notes and are currently pending approval. The relevant team is working through the request, and once the necessary approval has been completed, they will provide you with feedback on the outcome directly.We also recognise that you have already spent considerable time trying to get clarity on this matter. Our focus now is on getting the outstanding financial review completed so that the appropriate adjustment can be finalised.If you need us to check the progress again or require any additional assistance, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Best regards,