WebAfrica/Vumutel **** Service

Quick to sell a internet line bad bad in service delivery. My service on the 1 Jan 2025 was disconnected. I made contact with the whatsapp number *** and was informed that i can do an EFT payment to activate the line and it will take 30min to be reconnected. 30 min turned to 4 days later whereby i had to do a payment again via the link that was shared. Management and Team leaders of Web Africa/Vumutel, has up and till today not made contact with me after I requeted them to make contact. The whatsapp line is completly not the correct system that need to be used as we wait hours to speak to a agent and if agent cant help they put you back into the line - 1. Agent Walter M gave incorrect info from the start 2 - Agent Zandile picked up the call after Walter Dropped it and after I mentioned my case call got dropped by him as well 3 Karobo M Picked up the call and requeted for the POP that was shared and advise it will clear in 2/3 days (what bull**** is this as they dont even accept EFT no knowledge of the process. After endless communication I requeted management or a team leader to call. To end this all up its the 14th Jan today and I still have not received a call nor received my money that they promised to pay back -