WEBAFRICA/VUMATEL PATHETIC SERVICE !!!!

I have logged a call on behalf of my brother as his wifi connection just got lost. I mentioned on numerous occasions its for my brothers account and gave his details over and over. The lady I spoke to (on whatsapp as you cant even speak telephonically to ANYONE) even confirmed she noted its for my brothers acc and put his details down. 3 days later and I get a sms to say the fault is closed. AGAIN getting to speak to someone is a pain, eventually I chat t someone to say they logged the call on my account and closed it and NOT MY BROTHERS ACCOUNT. Winnie.M says " I'm sorry the process is 24-72 hours once i log a fault" I said its unacceptable as wifi is active (paid) and unable to use and will he be reimbursed for the days until they come out..I was told no as its an "honest mistake" from their side (HOW DAMN PATHETIC) I asked to speak to a manager or a manger to call me and my response was: " I do understand your frustration and that you want to speak to the manager but it's unfortunate that you cannot speak to a manager right at this instant, I am required to log a manager's callback and to do so I am required to fill in the reasons for the managres callback, when they investigate and find that your fault is still within our turnaround time as I have advised, they will close the callback request. we assure you that your fault will be resolved, because we have logged it for you"

I gave them the original reference number for Vumatel (call that she originally logged) and also the original chat reference) ...SO WHY DONT THE "MANAGERS" INVESTIGATE THAT..... WEBAFRICA/VUMATEL SERVICE IS PATHETIC...... QUICK FOR SALES AND DISCONNECT IF ONE DAY LATE BUT CUSTOMER SATISFACTION IS NOT THEIR PRIORITY........ I NEED THIS SORTED ASAP!!!!!

CANT EVEN SPEAK TELEPHONICALLY TO ANYONE!!!!