Webafrica/Vumatel *******ly debiting account for 2 months straight

Requested an upgrade on my line frim a 20mbs line to a 40mbs line since 29 September 2024 on the 1st of November they debited my account with R799 for a 100mbs package that i have never requested. Contacted them the millionth time just to be told they cannot reverse the payment that was *******ly taken from my account as i have never given them permission to deduct R799 from my account. Not to mention that we have never experienced the 100mbs line like they say we actually have according to the line speeds on their end. They told me to contact them closer to the end of November to downgrade otherwise i will miss out on the 100mbs line they charged me for.... Which we still don't have.... Contacted them on the 27th to "Downgrade" from the upgrade that i never requested and was then told i should have requested the downgrade before the 21st....lost my s@#t a bit and the person explaid to the "manager" what the situation was and i was told i was downgraded with immediate affect to the 40mbs line which i have requested since September. They confirmed that the installment of R529 will be taken from my account...... For me just to wake up this morning to another R799 that was debited to my account *******ly...... They are a bunch of idiots that don't know how to do their jobs. Just as long as they can take money from your account they don't give a ****...