Webafrica/vuma : Poor service delivery

Good day, I had an account with webafrica since 2022 who was my wifi provider. Vuma did the installation. I live in a semi attached house and they had my address mixed up since day one. I am 120B and my neighbour 120A. They registered my address as 120. I tried to correct it and gave up as they kept asking if I am a back yard dweller which my response was no. Anyway I didn't make use of the service since last year July as I did not live in the house due to personal reasons. I moved back in January 2025 and now have tried to reconnect my account. I have chatted with 5 different agents and no one can resolve my issue. My neighbour tried to install wifi with webafrica but they informed them there is already a wifi allocated to the address which is my installation. My neighbour explained he is 120A and there is no 120. So they changed my account to my neighbour's names , he made payment for the installation nothing came of it. Now I tried to reconnect my wifi they explain to me I have a duplicate account due to the neigbour.

One consultant even sent me a google image of my and the neighbour's house where I circled my house . She kept me hanging and my chat got disconnected.

Another consultant eventually got the idea what I was trying to explain to her and she told me she will contact Vuma and inform them. Vuma eventually sent me a payment link and I thought everything is sorted. I made payment. Vuma contacted me last week only to find out they now gonna install another device in my house for 120B now. Please give me my money back. I will seek a different provider cos clearly Webafrica/vuma do not make provision for semi attached houses and consultants are *********** and can't comprehend what you are telling them with the exception of the lady who actually called me and knew what I was saying but then Vuma got it all wrong again. According to webafrica they can't change my address and according to Vuma they can't change my address it is the providers responsibility. So what now.

Since the beginning I explained I am 120B and they kept it at 120. So who is at fault here.

Please I want my money back if you can not sort something as simple as an address. That's all you need to do on your system. Change the 120 to 120B. And both my neighbour and I will be sorted. PS : neighbour made payment mid last year and still no wifi installation.

Webafrica/vuma sort your mess