webafrica/vuma has been *****ing my money!

good day

i hope there is some one out there that is dealing with the same thing, i have paid my bill a week ago online, still to this day i have not been reconnected yet, i van not be put through to someone to talk to, we only get to chat to agents. every day since my payment no one has been able to assist me, all they can say is that they have esculated my problem and will get back to me, its been a week and every i get the same answer. i do not know how their system works but its very difficult to get an answer. i get diffrent agent in hopes of getting help but i dont, if someone out there that help me please!!!! i have been begging vuma reach for assistance for days to reconnect me, no such luck, please anyone help me!