Webafrica/Vuma confusion

I would like to express my unhappiness with the terrible experience I've been having with your company.

I was send a link for payment on the 25th of October. I made that payment successfully.

On the 26th I chatted with one of your agents with regard to my wifi not working.

The agent informed me that I did not do payment. I than send her the email I received after submitting the payment.

She checked my profile and found that the address on the link was for the address I used to live at which was canceled in August already.

She than advice me that she had to request a payment allocation in order for Vuma to allocate the payment to the correct address.

After numerous follow ups with different agents the payment allocation was still not done after three weeks.

On numerous occasions I was promised that the old address would be removed from my customer profile...yesterday it was still not removed.

What happens when I have to make payment next month if I do a payment? Will it go to the incorrect address again?

On numerous follow ups I they request for feedback from Vuma about the payment allocation. I ended up asking for my money back, seeing as half the month had already passed.

I didn't even receive my money back but I am bombarded with emails about making payment.

I feel that if the old address was removed from my profile this inconvenience would never have happened.

I need my money back immediately. You did not have a problem taking my money, but are taking more than 3weeks to do a payment allocation.

I am very unhappy with the service I have been getting for this last month.

Webafrica tells me they can't assist me because vuma needs to allocate my payment and vuma says webafrica needs to address my issue because they are the provider