Webafrica/vuma

I signed up 13 May 2024 with WebAfrica and paid the R249 for the router which i recieved the next day. Received an order number from Vumatel on the 13th May informing me they will be in contact soon to arrange the installation at my home. Waited for a call for installation only to be sent an email on the 18th that WebAfrica is still waiting for a response from vuma. Followed up on whatsapp with Webafrica on the 30th, only to be told by them quoted as is "Vuma On hold comment: POP on hold and no capacity to activate new clients Vuma is working on the POP's." They also said vuma is working around the clock to resolve this but clearly not as I've seen some people have been waiting for months. Based on the other reviews I'm most probably going to struggle for my refund even though this is not something that was told or mentioned on site when signing up. Did Vumatel even inform the ISP's not to sign up anymore new clients and take their money, because they are not capable adding them to their network? I feel this can be reported on as this was so wrongfully done.