Webafrica's very very poor service

We have been without fibre for almost 2 weeks. We reported the case and were told that it will take 72 hours however to date no assistance have been given. I got tired of their poor service and canceled the contract but still they are not processing our cancelation. they keep on transferring us to the next agent and that angent ask the very same questions they previous angent was asking. I an now awaiting a new agent to do the cancelation but I'm still wainting, no reply whatsoever instead I'm now talking to the robot. I have read other reviews and it is proven that Webafrica don't have a good customer service and don't care about their clients. They keep frustrating us with their delaying tactic. I just want this fibre contract canceled no stories.