WebAfrica's *****ulent debit orders

Cancelled a 40/10 Fibre package on 31 March 2023. I had been advised that I would need to give one month's notice therefore I would still be billed for April 2023 which I agreed to.

It is November 2023 and I am still being billed for a service that has been "canceled". Every month I have to go through the process of getting billed for my current Fibre line at the new place plus the R529 for the line that had been canceled. Then I have to wait for a few days for the transaction to show in their account before I can even request a refunded

I have received numerous calls from various managers at WebAfrica since this ordeal has started yet the problem persists. I even approached ISPSA and WebAfrica subsequently issued an apology but not even a month later then my account gets *****enttly deducted again.

WebAfrica advised in September 2023 that they will hand my case over to their ***** department for investigation but it is probably still being investigated as I have received no feedback as yet.

I am truly disappointed and extremely frustrated at the level of service I have received thus far.