Webafrica's type of BOT is the reason why the world hates Bots

A simple request to change ISP from preexisting one to WebAfrica on my Vumatel fiber line has turned into a nightmare. I made the application in April on the Vumatel portal having given notice to the existing ISP to release the line on 31 May 2024. A job that should be as simple as activating the new connection has so far taken 16 days and no solution in sight. What makes it worse is the support service at Webafrica. They claim their whatsapp BOT is instant and on the spot. But it take hours and even days before you get any action from them. Then they keep going back and forth asking me the same questions that the previous agent asked then they close the call. And I have to start over again. Call to support line refers you back to the BOT which is totally hopeless. Email to their complaints email address is ignored. Their service is really frustrating How is an internet service provider unable to provide internet service? Why does Vumatel make it so hard to change ISPs on the fly? That is anti-competition behavior.