Webafrica's shocking service

Webafrica's customer service is pathetic. When I requested the fiber internet with them, I was told it would take up to 7 working days for them to bring the router and get connected. But it took 28 days. The main problem is that you can not get to speak to them on the phone, all communication is done through WhatsApp. You get the Bot message telling you to wait for the consultant. You can wait for up to 1 or 2 hrs before a consultant responds. sometimes if they do, you had already given up and you do not see the message. Or if you are lucky enough to get a consultant, you may find that they have to transfer you to the relevant one depending on your query, then you will wait again for an hour or more. Later on, you will get a message saying that the chat is closed. Not just that, I had to speak to the lady in their accounts department regarding them overcharging me. She was so rude refusing to allow me to speak to her senior. I could not reason with her, I finally gave up. I could say a lot about their bad service. I am glad I am no longer with them.