CL
Charmaine L
1 reviews | Active since Jul 2023
20 Aug 2026, 12:23
Webafrica’s Shocking Service – 3 Days Waiting While My Job Is Being Affected
Absolutely unacceptable service from Webafrica. I have been waiting THREE DAYS for a technician to investigate a fault on our line, and still nobody has come out. I work from home and rely on my internet to do my job, so this is directly affecting my ability to work. I am paying for a service I am not receiving, with no urgency or proper resolution from Webafrica. I do not want another generic apology or escalation message — I want a technician dispatched and this problem resolved immediately. Three days of waiting for technical assistance is simply unacceptable!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
20 Aug 2026, 12:29Hi Charmaine,
We understand how disruptive being without a working connection for three days can be, especially when you rely on it to work from home.
We understand how disruptive being without a working connection for three days can be, especially when you rely on it to work from home.
Please send us a DM with your account details so we can review the fault and assist with the outstanding technical request.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 Aug 2026, 12:29
Official
Hi Charmaine,
We understand how disruptive being without a working connection for three days can be, especially when you rely on it to work from home.
We understand how disruptive being without a working connection for three days can be, especially when you rely on it to work from home.
Please send us a DM with your account details so we can review the fault and assist with the outstanding technical request.
Warm regards,
Webafrica Crew
Webafrica Crew
CL
Charmaine L's updateReviewer Update
21 Aug 2026, 07:49Please escalate Ticket #***3 internally and have a Webafrica representative contact me directly today. I do not want another automated response or another request to DM you — I need meaningful assistance from a human being who can take ownership of this fault and get it resolved today!!
CL
Charmaine L's update21 Aug 2026, 07:49
Reviewer Update
Please escalate Ticket #***3 internally and have a Webafrica representative contact me directly today. I do not want another automated response or another request to DM you — I need meaningful assistance from a human being who can take ownership of this fault and get it resolved today!!
Webafrica's replyOfficial
21 Aug 2026, 10:07Hi Steph**** &Charmaine,
We understand the urgency here, especially when the ongoing loss of connectivity is affecting your ability to work. We also hear you clearly that you want a person to take ownership of the fault, rather than being sent through another automated process.
Thank you for providing your account details via private message. We request these details privately so we can locate the correct profile and verify the account holder before discussing account-specific information.
We can confirm that Ticket #***3 has been logged as a Vumatel fibre line fault and escalated directly to our Vumatel partners for investigation of the on-site infrastructure. The latest status is “Maintenance Issue - Pending Tech Arrival.”
We have escalated this directly with our Vumatel teams for an urgent update on the technician dispatch details. We understand that a status update alone is not enough at this point, so we’re pushing for clarity on when the technician will attend and what is required to restore your service.
We’ll continue to assist you via private message with updates and any further support needed.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply21 Aug 2026, 10:07
Official
Hi Steph**** &Charmaine,
We understand the urgency here, especially when the ongoing loss of connectivity is affecting your ability to work. We also hear you clearly that you want a person to take ownership of the fault, rather than being sent through another automated process.
Thank you for providing your account details via private message. We request these details privately so we can locate the correct profile and verify the account holder before discussing account-specific information.
We can confirm that Ticket #***3 has been logged as a Vumatel fibre line fault and escalated directly to our Vumatel partners for investigation of the on-site infrastructure. The latest status is “Maintenance Issue - Pending Tech Arrival.”
We have escalated this directly with our Vumatel teams for an urgent update on the technician dispatch details. We understand that a status update alone is not enough at this point, so we’re pushing for clarity on when the technician will attend and what is required to restore your service.
We’ll continue to assist you via private message with updates and any further support needed.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew