Webafrica’s service is pathetic and in competent for new customers

Item: Webafrica
Rating: 1
Author: Lehlohonolo M

I requested Webafrica services on the 3rd December 2024, and installation fee R1248.00 was deducted from my account on the 4th December 2024, then an installer (Robert)came on the 17th December 2024 to evaluate my house for installation purposes. Following the evaluation, he requested that I purchase the following materials:

16 x 20mm sarrels 3 lengths of 20mm conduit pipe 6 x 20mm couplings 24 x 6mmx50 *****s Could you please clarify why I am being asked to purchase additional materials when I have already paid the full installation fee?

I followed up numerous times in regards to my installation, until I decide I don’t need this kind of service, requested Webafrica a refund since they are failing on the 10th January, I was promised Webafrica told me the refund will be pain in 10-15 business days, Ref#:***

To date am still following up on my request, a month later after… Webafrica please can you pay back my money and arrange collection of your router

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Replies (1)

Lehlohonolo M's updateReviewer Update

17 Feb 2025, 15:31

Dear Webafrica Team,

I requested Webafrica services on 3rd December 2024, and the installation fee of R1248.00 was deducted from my account on 4th December 2024. An installer, Robert, came on 17th December 2024 to evaluate my house for installation. Following his assessment, he requested that I purchase additional materials, including:

16 x 20mm saddles
3 lengths of 20mm conduit pipe
6 x 20mm couplings
24 x 6mm x 50mm *****s

Could you please clarify why I am being asked to purchase additional materials when I have already paid the full installation fee?

Despite multiple follow-ups regarding my installation, I ultimately decided to cancel the service due to ongoing delays. On 10th January 2025, I formally requested a refund. I was assured that the refund would be processed within 10-15 business days (Ref#: **********).

However, over a month later, I am still waiting for my refund. I kindly request Webafrica to immediately process my refund and arrange for the collection of your router.

I appreciate your prompt attention to this matter. Please provide an update at your earliest convenience.

Lehlohonolo M's update17 Feb 2025, 15:31

Reviewer Update

Dear Webafrica Team,

16 x 20mm saddles
3 lengths of 20mm conduit pipe
6 x 20mm couplings
24 x 6mm x 50mm *****s

Could you please clarify why I am being asked to purchase additional materials when I have already paid the full installation fee?

However, over a month later, I am still waiting for my refund. I kindly request Webafrica to immediately process my refund and arrange for the collection of your router.

I appreciate your prompt attention to this matter. Please provide an update at your earliest convenience.