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matshediso L

1 reviews | Active since Feb 2014

03 Mar 2026, 13:40

Webafrica’s Service is Beyond Unacceptable

Webafrica’s Service is Beyond Unacceptable

I have been trying for three days to get my router moved from my previous apartment to a new one within the same complex. Each time I reach out via chat, the agents disappear mid-conversation and the chat ends without my query being resolved. Today, I’ve been stuck on a call for over an hour, still holding, with no assistance.

This is not just inconvenient—it’s costing me real productivity. I work from home, and I’ve now been without internet for two full days. That means two days of lost work, simply because Webafrica cannot be bothered to provide basic customer service.

The lack of urgency, accountability, and professionalism is shocking. If you value your time, your work, or even basic communication, avoid Webafrica. They clearly don’t care about their customers.

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Replies (1)
Webafrica
Webafrica's reply03 Mar 2026, 13:56
Official
Hi matshediso,  we completely understand how frustrating and disruptive this situation has been. Having to wait three days to move your router within the same complex, combined with disappearing chats and long hold times on calls, is understandably exhausting, especially when you rely on a stable internet connection for work. We’d really like the opportunity to investigate this further and provide the support you need. However, we’re currently unable to locate your account based on the information provided in this review. Kindly email *** including the review details, a link or screenshot, and your registered Webafrica email address. Once we receive these details, we’ll securely verify your account and ensure the relevant team prioritises your request to get your router moved and your connection restored. Our team aims to respond as promptly as possible, generally within 24 hours after receiving all the necessary information. We truly value your time and your business, and we’re committed to making sure this matter is resolved thoroughly and efficiently so you can get back online without further delays.