Webafrica's service is as bad as the jokes - except for Heinrich Dourie!

Webafrica's service is as bad as the jokes - except for Heinrich Dourie!

I had spent a miserable amount of time on the phone listening to one bad joke after another for it generally to only get worse once someone answers the phone. I have had a lady hang-up on me in the middle of me setting up my Fiber and have received numerous empty promises.

Until the lucky day Heinrich Dourie, the best customer service agent in the world, answered my call. He went out his way to resolve the issue and spoke to as many of the other departments as possible to firstly understand (key part of communication) my concerns and then managed to resolve it despite the best efforts from other departments to stand in his way.

This guy is the Hussein Bolt of Customer Service and should in charge of training agents at Webafrica and then CEO. He showed empathy, patience beyond belief and a level of enlightenment in terms of service I have never come across before and might never again.

Thanks you again Heinrich!