Webafrica’s service is a ****!!

The customer service here is absolutely disgusting. If I could give it zero starts, I would.

I needed and STILL need assistance on a mistake a Webafrica agent made. The agent created duplicate accounts, so I was being billed twice every month for the same service on the same fibre line.

I tried to rectify this through the whatsap chat but it was absolutely a NIGHTMARE to say the least. Agents were confused about the issue when it was so simple to comprehend.

It took them forever to cancel this duplicate account and now I am waiting for a refund that I seem to enquire about constantly.

NOW, I see my internet connection has not been working for a day and thus I enquire about it. Turns out, the agents mistakenly cancelled both services!!!! This is another issue I MUST SORT OUT! and dealing with the customer service here literally causes me to loose my brain cells.

I am currently STILL trying to sort everything out and I need assistance ASAP with my refund and error of canceling of my service .

I don’t recommend Webafrica simply because of their customer service, you are better off with another ISP.