WEBAFRICAS ******* CUSTOMER CARE DO NOT USE THEIR SERVICE

I made a payment to webafrica on friday the 30th of july 2021 using the pay now option. The payment failed but the money still left my account. I contacted the whatsapp customer support this agent(wandile ref***) told me the money would reflect on the 8th of august on a Sunday. i then contacted my bank as i noticed on my bank statement the transaction was still processing the bank told me webafrica had to sort it out. I contacted the whatsapp line again yesterday this agent(bongunusa ref***) told me my dashboard would be updated in a few minutes nothing has happened i spoke to a agent earlier (Mothusi ref ***)who requested a bank statement which i sent the webafrica but the bot closed the chat and now im back to square one i asked this agent Dino if i can request a call back his telling me this can take up to 48 hours. What kind of ******* customer care is that? i tried phoning the customer care myself waited for 15 minutes on the line and no one answered i would like someone to call me back asap