Webafrica’s poor service

At first I thought they were helpful but actually all they care about is closing the ticket regardless if the situation is resolved or not.11 days later still no internet and when you try to get this sorted out ASAP they take their sweet time. They expect the customer to work around them. Communication is really poor from their side. They have no one that can come out and help you everything happens on watsapp. The waiting time for customers service is pathetic and unprofessional, considering how much you pay for their service you are definitely not getting bang for your buck.