WebAfrica's poor service

Hello

I'd like to write a review about WebAfrica internet service provider.I need help as well my neighbour we have a red light and there is no internet since last week Wednesday.The easiest way to get hold of them is via their whatsapp chat but we're being ignored on the whatsapp chat till today.We've had this issue since last week Wednesday 5th June till today Monday 10th June...Please help us cause I also want to leave them and find another service provider but I was told that I can only cancel via their Whatsapp which I'm being ignored in.I've managed to get hold of then via Instagram but it is not helpful.WebAfrica is a poor service provider and I've seen a lot of negative reviews about them so I'm not the only one.There's more but I would like to keep it short I just need your help to please intervene.

Thank you