WebAfrica's Poor Service

I wanted to cancel my fibre to home Internet service with WebAfrica in March 2021 to move to a lower cost deal elsewhere. I was told Webafrica can better my deal if I stay. I agreed. Then I got charged more than before at month end. I contact them and get told the price wasn't loaded correctly but now we have fixed it. At the next month end I get charged more again. I contact them again and get told sorry you don't qualify for that lower price. I tell them that they offered it in the first place, but the answer is no. So I cancel for the end of August and on 11 August my line gets discontinued. I'm told its because I paid late even though I pay by debit order and they debited me at month end as usual. They say to rectify it they have to order a new line which will take 72 hours. Today I get notified that my order can't be processed because I already have a line. Despite all this if you phone in they refer you to the Whattsapp line. The wait for an agent on Whattsap is anything up to 6.5 hours if you contact them first thing in the morning. Try contacting them in the afternoon and you will wait until tomorrow. When I finally get to a person on the phone after 15 - 20 minutes wait, he says please hold while I check in the background and 20 minutes later when I have to go to a meeting he has not bothered to respond or ask me to keep waiting. There is no integrity and the service and response times are shocking.