WebAfrica's Poor Customer Service

WebAfrica's customer service is almost non-existant. You struggle to get a hold of one of their agents. If you put in a request to be called back then they don't. If you try calling their support line you hold on for ages. If you try WhatsApp chat it reaches a point where it takes too long to connect you to a live agent so it ends the chat and returns you to the main menu.

I have a billing enquiry. They deducted money from me for a voice service which was supposed to have been cancelled when I cancelled my WebAfrica service. I derived absolutely no value from the voice service and don't know why they didn't cancel it when I requested my WebAfrica service be cancelled.