Webafrica's Poor Customer Service!!!

I signed up with webafrica a few months ago when Fibre became available in my area. I needed it for work and the service in the beginning was extremely poor. I have had nothing but issues with disconnections and additional reconnection charges even though the payment was made on a monthly basis from my bank account.

Their whatsapp support service is so poor, your agents are poorly trained and have no customer service skills at all.

The level of service I received was enough to drive me away from the ISP and I have since moved over to MWEB which has been absolutely fantastic.

I am unable to return the router to Webafrica as myself and my wife work Monday to Friday. We received an email from Webafrica on 11/11/2021 about arranging a collection which is quite convenient.

I have now tried arranging the collection with a whatsapp support agent named Walter and he just keeps saying that they do not collect router.

This is absolutely appalling service from Webafrica.

You can collect it from my house or I will just put in storage until you are ready.

Webafrica and their poor customer service department.